Returns policy

Last updated: 6 October 2026

14-day cooling-off period

You have 14 days from receipt to cancel your purchase without giving a reason. If the gift was sent to someone else, the period starts on the day they receive it.

Exception: opened skincare products

For hygiene reasons we cannot take back a product that has been opened or whose seal has been broken. This applies per product: an unopened pot or bottle from a set can still be returned.

How it works

1. Within 14 days of receipt, email lyfe.planetcare@gmail.com that you wish to return, with your name and order number. You may also use the model form below.
2. Send the products back within 14 days of notifying us, unopened and in their original packaging, to: LYFE, Duivenvoorde 18, Amstelveen, the Netherlands.
3. Return shipping costs are yours. Keep proof of postage.

Refund

We refund the returned products within 14 days of your notice, using the original payment method. We may wait until we have received the products or you have shown proof of return. If you return the whole order, we also refund the original shipping costs (which are free with us).

Damaged or wrong item

Something broken or not what you ordered? Email a photo to lyfe.planetcare@gmail.com within 7 days. We will send a free replacement or refund you, and you will not pay any return costs.

Model withdrawal form